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Looking to Optimize Service and Performance?
Empowering Global Innovators Across Industries
Moolya’s Business Process Optimization Solutions
Tailored Solutions for Your Business Challenges
Customer Service Optimization
Enhance response times and boost customer satisfaction. Leverage intelligent automation and process improvements to streamline your customer service.
Explore Customer Service Optimization
Compliance and Risk Management
Meet regulatory demands and reduce operational risks. Implement processes that ensure compliance, mitigate risks, and safeguard your business.
Explore Compliance and Risk ManagementPerformance Analytics
Make data-driven decisions and optimize workflows. Get real-time visibility into process health, bottlenecks, and key performance indicators (KPIs) to improve your operations.
Explore Performance Analytics
Our BPM Solutions in Action: Customer Success Stories
Velocity Clinical Research, a leader in clinical trial management, faced inefficiencies in processing and managing referral inflow through the HealthMatch platform. The manual process was time-consuming and prone to errors, delaying new lead entry and study management.
Moolya Engineering integrated Velocity's platform with HealthMatch to automate referral processing, filter duplicates, and enter new leads into the Clinical Trial Management System (CTMS) in real-time.
Before
- Manual processes led to weekly wasted hours.
- Risk of missing or incorrectly categorizing leads.
- Time delays slowed down the entry of new leads.
- Duplicate referrals leading to inconsistencies.
After
80+ hours saved weekly through automation.
5.1k referrals processed for 305 studies.
1.2k+ new leads entered.
2.5k+ duplicate referrals filtered.
This resulted in a 25% reduction in processing time for new leads and study management.
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Innovaccer, a leader in healthcare analytics, faced challenges with manual processes in their operational workflows. These inefficiencies caused delays in critical decision-making, increased operational risks, and hindered scalability.
Moolya Engineering deployed its Process Automation Solutions to optimize Innovaccer's workflows. By automating key repetitive tasks and integrating intelligent workflow systems, we eliminated bottlenecks and enhanced operational efficiency.
Before
- 20+ hours weekly spent on repetitive workflows.
- 4-5 days of project setbacks.
- Operational errors due to inconsistent task handling.
After
15 hours saved weekly by automation.
2-3 days faster task cycles.
40% fewer errors through standardization.
This resulted in a 25% boost in operational efficiency and faster decision-making.
As a telecom digital transformation company, Prodapt’s main issues were disconnected systems that resulted in dispersed data streams, operational breakages, and slow insights. Such inefficiencies impacted the quality of decisions and delivery of service.
Moolya Engineering implemented its Enterprise System Integration solution to create an uninterrupted flow of information and operational coexistence at Prodapt. By connecting different platforms and automating data pipelines, we ensured real-time collaboration and optimized resource utilization.
Before
- Redundant data transfers.
- 3-4 day delays in generating insights.
- High costs due inefficient data management.
After
100% data synchronization across core systems.
1-2 days faster decision-making.
20% reduction in operational costs.
This resulted in a 40% better operational efficiency, and 30% faster service delivery.
Sounds like you? Let's get in touch.
Oh! you can succeed without moolya
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Oh! you can succeed without Moolya
Moolya has 200+ stories to share about how a holistic software testing company prevented bugs and tech debt for startups and fast growing enterprises. You will love it.
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